Refund & Cancellation Policy

The Free plan costs nothing and has no billing cycle. You can create, use, and delete a Free listing at any time; this policy applies only to paid plans.

Paid plans (Essential, Growth, or successor plans described on our Pricing page) are billed monthly in advance from the date you subscribe, and renew automatically each month unless cancelled before the renewal date.

You can cancel a paid plan at any time from your Partner dashboard. Cancellation stops future renewals; you keep access to the paid plan's features for the remainder of the billing period you already paid for, and your listing then reverts automatically to the Free plan — it is never deleted, and you keep your reviews and listing history.

You may switch between paid plans at any time. Upgrades take effect immediately and are pro-rated: we credit the unused portion of your current plan toward the new plan's cost, so you only pay the difference for the remainder of the cycle. Downgrades take effect at the start of your next billing period.

Where a traveler books and pays through TripKnot's in-platform checkout, a transaction fee (5% on Free, 3% on Essential, 2% on Growth, exclusive of GST) is deducted from the payout to cover payment processing, as described in our Business Listing Agreement. If the underlying booking is refunded to the traveler, we refund our transaction fee for that booking in the same proportion; the fee is otherwise non-refundable.

Fees already charged for a billing period are generally non-refundable, including where you cancel partway through a month or stop using your listing without cancelling. We make an exception and issue a full or partial refund where:

• You were charged more than once for the same billing period by error.
• A technical fault on our side prevented your listing from being published.
• Required by applicable consumer protection law.

If a renewal payment fails, we will attempt to notify you and retry the charge. If payment is not resolved within a reasonable period, your plan will be downgraded to Free at the end of the current billing period. If you believe a charge was made in error, contact us before disputing it with your bank or card issuer so we can investigate first.

Email partners@tripknot.in with your account details and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 7–10 business days.

We may update this policy from time to time; material changes will be notified by email or through the dashboard before they take effect.