Privacy Policy

Aneeras LLP ("Aneeras", "TripKnot", "we", "our", or "us") operates TripKnot Business ("the Platform"), a listing and lead-generation platform for hotels, restaurants, and travel agencies. This Privacy Policy covers the businesses that create a partner account or listing with us ("Partners", "you"), and, where relevant, the travelers whose enquiries Partners receive through the Platform. It does not cover the separate consumer-facing TripKnot app or website, which has its own privacy policy.

We collect information in three ways:

• Information you give us directly — account details (name, business name, email, phone number, password), business profile content (category, address, hours, description, photos, menus, packages, offers), billing and tax details for paid plans, and any correspondence with our support or sales team.
• Information collected automatically — log data (IP address, device and browser type, pages viewed), and usage/analytics data about how your listing performs (views, saves, map clicks, direction taps). See our Cookie Policy for details on cookies and similar technologies.
• Information from travelers — when a traveler submits an enquiry to your listing, we collect their name, contact details, and enquiry content, and pass this directly to you so you can respond. We are a conduit for this exchange; we do not sell or rent traveler contact details.

• To create, verify, and operate your business listing and account.
• To route traveler enquiries to the correct Partner.
• To process subscription payments, invoices, and taxes for paid plans.
• To provide analytics on your listing's performance (views, saves, clicks, campaign results).
• To send service communications: account, billing, enquiry, and policy notifications.
• With your consent or opt-in, to send product updates and promotional messages, which you can opt out of at any time.
• To detect, investigate, and prevent fraud, abuse, and policy violations.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information. We share it only with:

• Service providers who help us run the Platform — hosting, email delivery, analytics, payment processing, and customer support tooling — bound by contract to use the data only to provide that service.
• Travelers, who see the business profile information you choose to publish (name, address, photos, hours, offers, and similar public listing content).
• Legal and safety purposes — where required by law, court order, or governmental request, or to protect the rights, property, or safety of TripKnot, our Partners, or the public.
• Business transfers — if TripKnot is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to the same protections described here.

We retain account and listing information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Traveler enquiry data shared with you is retained on our systems for a limited operational window and then deleted or anonymised; how long you retain it once received is governed by your own data practices and applicable law.

We use administrative, technical, and physical safeguards designed to protect information against unauthorised access, alteration, disclosure, or destruction, including encryption in transit and access controls on production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, and may withdraw consent for optional communications at any time. You can update most account and listing details directly from your Partner dashboard, or contact us using the details below and we will respond within a reasonable time.

TripKnot Business is intended for business owners and representatives who are at least 18 years old. We do not knowingly collect personal information from children.

We store and process information on servers located in India and, where our service providers require it, in other countries with appropriate safeguards in place.

We may update this policy from time to time. If we make material changes, we will notify Partners by email or through the dashboard before the change takes effect. The "Last updated" date at the top of this page always reflects the current version.

For privacy questions, access requests, or grievances, contact our team at partners@tripknot.in or write to us at Puducherry, India.