Business Listing Agreement

This Business Listing Agreement ("Agreement") applies between Aneeras LLP, operator of TripKnot Business ("TripKnot", "we"), and the business that creates a listing on the Platform ("Partner", "you"). It supplements, and does not replace, our Terms of Use.

You confirm that you are an authorised representative of the business you list, that the business operates lawfully, and that you hold any licences required to operate it (for example, food safety, lodging, or travel trade licences where applicable). We may request supporting documents to verify a listing and may decline or delay publication until verification is complete.

You are solely responsible for the accuracy and currency of your listing — name, category, address, hours, contact details, photos, menus, packages, and prices. You must promptly update your listing if any of this information changes. TripKnot is not liable for losses arising from outdated or inaccurate listing content.

You retain ownership of the photos, text, and other content you upload. You grant TripKnot a non-exclusive, worldwide, royalty-free licence to host, display, resize, and use that content on the Platform, in destination and category pages, and in TripKnot marketing, for as long as your listing remains active. You confirm you hold the rights necessary to grant this licence.

Traveler enquiries are delivered directly to you, and you are free to follow up, quote, and close the booking on your own terms, off-platform. TripKnot charges no commission on business closed this way, and is not a party to, and assumes no liability for, any transaction you conclude directly with a traveler.

Where a traveler instead completes a booking and pays through TripKnot's in-platform checkout, a transaction fee is deducted from the payout to cover payment processing, at the rate for your current plan:

• Free Listing — 5% per booking
• Essential — 3% per booking
• Growth — 2% per booking

This transaction fee is separate from, and in addition to, your plan's monthly fee, and is exclusive of GST and other applicable taxes. Upgrading your plan lowers the rate on future bookings; it does not change the rate already applied to a completed booking. In-platform checkout is not available on all listings at all times; where it is not, enquiries continue to be handled directly as described above.

Listings are available on the Free plan at no cost, or on paid plans (Essential, Growth, or successor plans) as described on our Pricing page, which forms part of this Agreement. Fees are billed monthly in the currency and amount shown at checkout, exclusive of GST and other applicable taxes unless stated otherwise. You may upgrade, downgrade, or cancel a paid plan at any time from your dashboard; billing, proration, and cancellation are governed by our Refund & Cancellation Policy.

We review listings for compliance with this Agreement and may, at our discretion, edit formatting, reject, unpublish, or request changes to a listing that contains inaccurate, misleading, low-quality, or policy-violating content. We aim to notify you of significant moderation actions where reasonably practicable.

You must not, in connection with your listing:

• Post content that is false, misleading, defamatory, or infringing.
• List a business you are not authorised to represent.
• Manipulate rankings or visibility through fake enquiries, reviews, clicks, or engagement.
• Include pricing, offers, or claims that are deceptive or that you cannot honour.
• Solicit travelers to transact outside the purpose of their original enquiry.

Traveler reviews on your listing reflect the views of individual travelers. We do not edit review content on a Partner's behalf, but you may flag reviews you believe violate our content guidelines (for example, spam or content unrelated to your business) for our review.

We may suspend or remove a listing that breaches this Agreement, our Terms of Use, or applicable law, or where verification cannot be completed. Where a paid subscription is suspended for cause, no refund is owed for the remainder of the billing period. You may request removal of your listing at any time by contacting us.

TripKnot and each Partner act as independent businesses. Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship between the parties, and neither party has authority to bind the other.

This Agreement remains in effect for as long as your listing is active. Either party may terminate it at any time; termination by you takes effect once you delete or request removal of your listing, and does not entitle you to a refund of fees already paid except as set out in our Refund & Cancellation Policy.

This Agreement is governed by the laws of India, with courts at Puducherry, India having exclusive jurisdiction over any dispute arising from it.

For listing or partnership questions, contact partners@tripknot.in or +91 84281 66373.